Course objective: The purpose of this training is to enhance the communication skills of managers, equipping them with effective strategies to lead teams, foster collaboration, and drive organizational success. The focus will be on verbal, non-verbal, and written communication, tailored to the specific challenges faced by mid-level managers in bridging strategic goals and operational execution.

Introduction and Icebreaker

• Welcome and Icebreaker Activity: "Communication Bingo" to engage participants and build rapport.
• Course Objectives and Agenda Overview
• Pre-Training Self-Assessment: Quick self-evaluation of current communication skills.

Active Listening and Empathy

• Importance of Active Listening in Leadership:
• Techniques for improving focus and avoiding distractions.
• The role of empathy in building trust and understanding team needs.

Clarity in Communication and Influencing Skills

• Effective Communication Techniques:
• Structuring clear and concise messages
• The impact of tone and body language on clarity.
• Influencing and Persuasion:
• Strategies for presenting ideas persuasively to gain buy-in from stakeholders.

Conflict Resolution and Feedback Skills

• Managing Difficult Conversations:
• Techniques for de-escalating conflicts and maintaining a positive dialogue.
• Providing constructive feedback using the SBI (Situation-Behavior-Impact) model.
• Being objective

Cross-Functional Communication

• Adapting Communication for Different Audiences:
• Understanding the needs of various stakeholders (e.g., senior leaders, peers, team members).

Action Planning and Wrap-Up

• Creating a Personal Communication Improvement Plan:
• Setting SMART goals for enhancing communication skills.