1. Cultural awareness

• Defining and understanding various cultures, including regional cultures and their specifications.
• Understanding the importance of cultural diversity.
• Identifying cultural awareness and sensitivity and how it shapes behavior.
• Exploring the influence of culture on individual identity, attitudes, and behaviors.
• Developing self-awareness of one's own cultural biases and assumptions. 

2. Cross-cultural communication skills

• Developing effective verbal and non-verbal communication across cultures.
• Understanding different communication styles, including high-context and low-context cultures.
• Learning to manage language barriers and misunderstandings.
• Practicing active listening and interpreting non-verbal cues (like eye contact and gestures) in different cultural contexts.
• Learning about different approaches to completing tasks and decision-making. 

3. Building intercultural business relations

• Understanding the importance of cultural diversity in professional settings.
• Developing multicultural communication skills for long-term bonds.
• Adapting to cultural norms in business etiquette, negotiation, and presentations.
• Understanding and navigating workplace hierarchies and power dynamics in different cultures.
• Fostering collaboration and trust in diverse teams. 

4. Addressing stereotypes and biases

• Understanding multicultural stereotypes and their influence on business communication.
• Confronting assumptions and biases, along with theoretical perspectives on bias.
• Recognizing and addressing microaggressions.
• Learning about the intervention of media on stereotypes. 

5. Conflict resolution and emotional management

• Developing skills to handle misunderstandings and disagreements respectfully across cultures.
• Learning about different approaches to conflict resolution based on cultural backgrounds.
• Understanding the values, beliefs, and expectations of various cultures to maintain emotional sanity in cross-cultural workspaces.
• Developing emotional intelligence and cultural empathy. 

6. Creating inclusive environments

• Implementing practices at the workplace to increase cultural awareness.
• Understanding and promoting inclusive behavior.
• Fostering a culture of inclusivity and respect.
• Managing diverse workgroups from different cultures.