Module 1: Introduction to Conflict Management

• Conflicts
• Conflict Management in the Organization
• Importance of Conflict Management

Module 2: Concept of Conflicts

• Transition of Conflict Management
• Traditional View
• Human Relation View
• Inter-Actionist View
• Forms of Conflict in Organization
• On the Basis of Direction
• On the Basis of Levels

Module 3: Causes of Conflicts

• Personality Clashes
• Unrealistic Needs and Expectations
• Business Values
• Unresolved Workplace Issue
• Increase in Workload

Module 4: Techniques

• Forcing
• Win-Win (Collaboration)
• Compromising
• Withdrawing
• Smoothing

Module 5: Types of Conflict Management

• Intrapersonal Conflict
• Interpersonal Conflict
• Interdepartmental Conflict

Module 6: Conflict Resolution

• Stages of Conflict
• Role of Third Party in Resolving Conflicts

Module 7: Framework of Organizational Conflict Management

• Triangle of Truth
• Receiving Feedback
• Seek Feedback on an Ongoing Basis
• Listen Carefully
• Thank the Giver of the Feedback
• Reflect
• Look Forward

Module 8: How to Prevent Future Conflict?

• Ways to Prevent Future Conflicts