Module 1: Introduction to E-Mail

• What is E-Mail?
• Impact of E-Mail on Business
• Handheld Electronic Devices
• E-Mail Pitfalls and Potential

Module 2: Managing Mailbox

• E-Mail Management
• Receiving and Processing E-mail
• Auto-Reply Messages
• Using Folders and Filters

Module 3: Message Preparation

• CC and BCC
• SMART Subject Lines
• Greetings
• Message Ending
• Signatures
• Disclaimers and Confidentiality
• Attachments

Module 4: Writing E-Mails

• Traditional Vs Modern Business Writing
• What Goes Wrong in Written Communication?
• ABC of Modern Business Writing
• Benefits of ABC Approach
• Rules of Good Writing

Module 5: Planning and Structuring Messages

• Steps to Success in Planning Messages
• Structure Message Logically
• Using Lists and Bullets

Module 6: Creating Bonds and Developing Rapport

• Online Communication
• Use E-Mails to Build Relationships
• Creating Real Bond
• Keep It Brief

Module 7: Nurturing E-Mail Netiquette

• Punctuation
• Use Active Voice
• Electronic Emotions
• Abbreviations

Module 8: Practicing Safe E-Mail

• Scam Spam
• Spam Filters
• Flamers and Trolls
• Mail Bombing
• Chain Letters
• Hoaxes and Snooping

Module 9: Safety and Security

• E-Mail Safety and Security
• Controlled Access
• Encryption
• Digital Signature and Certificate
• Techniques to Protect Messages
• Computer Viruses