1. Introduction to problem solving and decision making

• Defining problem solving and decision making: Understanding the distinct but interconnected nature of these two processes.
• Importance of problem solving and decision-making skills: Discussing the impact of these skills on individual and organizational success.
• Differentiating between simple and complex problems: Recognizing the nuances and approaches required for different problem types. 

2. Problem identification and analysis

• Defining the Problem: Accurately identifying the root cause of a problem rather than just the symptoms.
• Root Cause Analysis: Utilizing techniques like the 5 Whys and Fishbone diagrams to uncover the underlying causes of issues.
• Data Collection and Analysis: Gathering relevant information, assessing data quality, and identifying patterns or trends related to the problem.
• Problem Parameters: Addressing constraints and limitations that may affect problem-solving approaches. 

3. Creative thinking and solution generation

• Overcoming Mental Blocks: Challenging assumptions and biases that hinder creative thinking.
• Brainstorming and Idea Generation: Facilitating creative thinking sessions and generating a wide range of possible solutions.
• Exploring Creative Techniques: Utilizing methods like Lateral Thinking, De Bono's Six Thinking Hats, and Appreciative Inquiry to foster innovative ideas.
• Considering Multiple Perspectives: Encouraging diverse viewpoints within a team to broaden the scope of potential solutions. 

4. Decision making styles and strategies

• Understanding Decision-Making Styles: Recognizing different approaches like rational, intuitive, analytical, and their appropriate application.
• Factors Influencing Decisions: Acknowledging personal biases, risk attitudes, emotional intelligence, and cognitive constraints.
• Decision-Making Models: Exploring frameworks like the Seven Steps of Decision Making (identify decision, gather information, identify alternatives, weigh evidence, choose among alternatives, take action, review decision).
• Ethical Considerations: Integrating ethical principles and values into the decision-making process. 

5. Evaluating and selecting solutions

• Evaluating Alternatives: Assessing the pros and cons of each solution using techniques like Cost-Benefit Analysis and SWOT Analysis.
• Testing Potential Solutions: Developing methods for testing the feasibility and effectiveness of chosen solutions.
• Making the Decision: Selecting the best alternative or combination of solutions based on evaluation criteria.
• Overcoming Resistance to Change: Strategies for gaining support for proposed solutions and addressing potential roadblocks. 

6. Implementation and assessment

• Developing an Implementation Plan: Creating a comprehensive roadmap that outlines steps, milestones, deadlines, and resource allocation.
• Monitoring and Evaluation: Tracking the effectiveness of the implemented solution, gathering feedback, and making necessary adjustments.
• Continuous Improvement: Fostering a culture of continuous improvement in problem-solving and decision-making processes. 

7. Practical application and case studies

• Real-World Case Studies: Applying problem-solving and decision-making techniques to practical scenarios and real-time situations.
• Hands-on Exercises and Simulations: Engaging in interactive activities to practice and refine problem-solving skills.